Privacy Policy

We are committed to protecting your privacy. This policy describes how your personal information is collected, used, and kept secure.

Last Updated: June 2026

Who We Are

Seven Angels is a disability support service provider dedicated to delivering high-quality, person-centred services that empower individuals to achieve their goals, independence, and wellbeing.
By accessing our website or engaging with our services, you consent to the collection and handling of your personal information as outlined in this Privacy Policy.

Information We Collect

We may collect personal information including but not limited to:

  • Full name
  • Date of birth
  • Contact details (phone number, email address, residential address)
  • Emergency contact information
  • Support at Home with NDIS participant information
  • Health and support-related information relevant to service delivery
  • Funding and plan management details
  • Employment and recruitment information
  • Communication records and enquiries
We only collect information that is reasonably necessary to provide our services and fulfill our legal obligations.

How We Collect Information

We may collect information through:

  • Website enquiry forms
  • Service applications and intake forms
  • Phone calls and emails
  • Meetings and consultations
  • Employment applications
  • Referrals from healthcare professionals, guardians, family members, or support coordinators
  • Website cookies and analytics technologies

Where practical, we collect information directly from the individual concerned.

Why We Collect Personal Information

We collect and use personal information to:

  • Deliver disability and support services
  • Develop and manage participant support plans
  • Coordinate services with participants, families, carers, and professionals
  • Meet Support at Home with NDIS and regulatory requirements
  • Respond to enquiries and requests
  • Improve our services and website experience
  • Manage employment and recruitment processes
  • Maintain records and administrative functions
  • Comply with legal and contractual obligations
  • Disclosure of Personal Information

Seven Angels may disclose personal information where necessary to:

  • Support at Home with NDIS representatives and authorised agencies
  • Healthcare professionals and allied health providers
  • Support coordinators and plan managers
  • Government departments and regulatory authorities
  • Legal advisors, auditors, and compliance providers
  • Technology and service providers assisting our operations
Information will only be disclosed where it is required, authorised by the individual, or permitted by law.

Protection of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures include:

  • Secure digital systems
  • Password-protected databases
  • Restricted staff access
  • Secure document storage
  • Confidentiality obligations for employees and contractors
  • Regular security monitoring and updates

While we strive to maintain the highest level of security, no online transmission or electronic storage method can be guaranteed to be completely secure.

Website Analytics and Cookies

Our website may use cookies and analytics tools to improve user experience and understand website performance.
Information collected may include:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
This information is generally collected in an aggregated form and does not personally identify users.

Users may adjust browser settings to refuse cookies; however, some website features may not function correctly.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests can be made by contacting us using the details provided below. We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

Retention of Information

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records.
When information is no longer required, it is securely destroyed or de-identified where appropriate.

Third-Party Websites

Our website may contain links to third-party websites. Seven Angels is not responsible for the privacy practices, policies, or content of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service delivery.
Any updates will be published on this page with the revised effective date.

Contact Us

Seven Angels Care and Support Services

Suite 10/1 Main Street, Box Hill VIC 3128, Australia
Unit 6/30 Heaths court, Millpark, VIC -3082, Australia
Phone: 1800 009 924
Email: info@sevenangels.com.au
Website: sevenangels.com.au
Our team will make every effort to respond to your inquiry as soon as possible. By using this website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Disclaimer.