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Contact My Aged Care
Contact My Aged Care to find out what support services may be available to help you continue living independently at home. You can call 1800 200 422.
Visit My Aged Care ↗
Support At Home
Seven Angels Care & Support Services provides reliable Support at Home services in Victoria, helping you live independently with confidence
Support at Home
As of 1 November 2025, the Australian Government’s Support at Home Program has replaced the Home Care Packages program, providing older Australians with greater flexibility and support to continue living safely, independently, and comfortably in their own homes.
At Seven Angels Care and Support Services, we are committed to delivering personalised Support at Home services that help older Australians maintain their independence and quality of life. Our dedicated team will take the time to understand your individual needs and living situation, creating a tailored care plan that may include personal care, home modifications, transport assistance, social support, and other essential services.
Whether you need support with daily activities, specialised care, or assistance to remain active in your community, our compassionate team is here to help. We work closely with participants and their families to ensure the right support is provided every step of the way.
We are proud to support older Australians and their loved ones across Metropolitan Victoria, helping them remain connected to their communities while receiving high-quality care in the comfort of their own homes.
If you have a My Aged Care referral or would like to learn more about our Support at Home services, contact the friendly team at Seven Angels Care and Support Services today.
Our Support at Home Program in Melbourne
At Seven Angels Care and Support Services, we are committed to providing quality aged care services that help older Australians live independently and comfortably at home. The Support at Home program offers a range of services designed to meet both everyday support needs and more complex care requirements.
Support That Helps You Stay Independent
Our compassionate team works closely with participants and their families to provide the right support every step of the way, helping older Australians remain connected to their communities while receiving quality care in the comfort of their own homes.
Need Support at Home?
If you have a My Aged Care referral or would like to learn more about our Support at Home services, contact the friendly team at Seven Angels Care and Support Services today.
Are You Ready to Receive Support at Home Services?
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Step-by-Step Guide to Accessing Aged Care Services
Follow these simple steps to understand how to access Support at Home services and get the support you need to continue living independently and comfortably in your own home.
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Identify Your Support Needs
Think about the support you may need, such as personal care, help with household tasks, transport, or social and community activities. Our team can help you understand the services you may require.
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Complete Your Assessment
You will be assessed by the Aged Care Single Assessment System to determine the level of support you may need.
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Receive Your Eligibility Letter
You will receive a letter from My Aged Care confirming your eligibility for the Support at Home program. Contact the Seven Angels team, and we can guide you through the next steps.
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Receive Confirmation
You will receive confirmation of your enrolment in the Support at Home program.
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Choose Your Provider
Once you are ready to choose a provider, contact Seven Angels Care and Support Services to discuss your care needs and the services available to you.
SUPPORT AT HOME SERVICES
Get more from your Support at Home program budget
At Seven Angels Care and Support Services, we offer a personalised approach that empowers you to choose the Support at Home services you need, and when and how you want them delivered. The choice is yours!
Our aged care home services can include:
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HOME CARE PACKAGES | SEVEN ANGELS CARE & SUPPORT
What are Support At Home Packages?
The Support at Home Package programme aims to support individuals aged 65 and older in maintaining their independence and safety while living at home.
Our aim is to ensure you receive the necessary care and support in the comfort of your own home, allowing you to remain there with ease. When you obtain support at home in Melbourne, the government designates funds specifically for your care, which are then directed to support at home Package provider you select.
Our Support At Home Package Services, Tailored To You
Ageing should not hinder your ability to enjoy the lifestyle you desire and retain your independence at home. We offer a variety of personalised in-home aged care services across Melbourne, designed to meet your individual goals and preferences. Whether you need assistance for a few hours or around-the-clock care, our comprehensive aged care services are available at home whenever you need them, with the flexibility to adjust the level of care as necessary.
Personal and self-care
24-hour support
Support for daily activities
Companion care
Domestic assistance
Palliative care support
Social and community participation
In-home respite
Dementia care and support
Nursing care
How do I know if I'm eligible?
An independent evaluation by the Aged Care Assessment Service (ACAS) is necessary. This is mandated by the government, and we are unable to conduct the assessment on our own. Learn more about your eligibility below.
- Your unique circumstances will be considered
- Older people who require support to stay at home may be eligible
- Younger people may be eligible depending on their circumstances
You Can Change Providers Any Time
Upon receiving a Home Care Package, you have the right to switch your care provider if you believe another provider would better meet your needs.
Support At Home Package Funding At a Glance
Support At Home: Packages are available in four funding levels, each reflecting your care requirements. Additionally, it’s important to understand the various fees that may be associated with your package.
| Classification Level | Approximate Quarterly Budget | Approximate Annual Budget | General Care Description |
|---|---|---|---|
|
Level 1 |
~$2,683 |
~$10,731 |
Minimal support for independent living, light housework. |
|
Level 2 |
~$4,113 |
~$16,034 |
Light personal care, social support, and domestic help. |
|
Level 3 |
~$5,634 |
~$21,966 |
Moderate assistance with daily living and personal hygiene. |
|
Level 4 |
~$7,617 |
~$29,696 |
High-frequency personal and domestic support. |
|
Level 5 |
~$10,182 |
~$40,730 |
Daily support with health monitoring and transfers. |
|
Level 6 |
~$12,341 |
~$49,365 |
Comprehensive health, clinical care, and nursing. |
|
Level 7 |
~$14,915 |
~$59,660 |
Intensive daily multidisciplinary and dementia care. |
|
Level 8 |
~$20,034 |
~$80,137 |
Highest level of in-home and palliative care. |
Support at Home Package price list
Support at Home Packages offer four distinct funding tiers based on your care requirements. Additionally, there are various costs and fees linked to these packages that may be perplexing, so we are here to clarify all the essential details.
| Subsidy Level (amounts shown are fortnightly) | Level 1 | Level 2 | Level 3 | Level 4 |
|---|---|---|---|---|
|
Home Care Package funding (excluding supplements) |
$406.14 |
$714.28 |
$1,554.56 |
$2,356.62
|
|
Care Management |
$68.00 |
$120.00 |
$230.00 |
$350.00
|
|
Package Management |
$40.00 |
$70.00 |
$100.00 |
$155.00
|
|
% of your package spent on Care Management and Package Management costs |
26% |
26% |
21% |
21% |
|
Amount remaining for you to spend on your care |
$298.14 |
$524.28 |
$1,224.56 |
$1,851.62
|
|
Approx number of hours of personal care available from your remaining funds** |
3 hrs |
5.5 hrs |
13 hrs |
20.5 hrs
|
FIND OUT MORE ABOUT SUPPORT AT HOME PACKAGES
Support At Home Packages in details
Discover all the information you require. This is a comprehensive overview of the various elements of Support at Home Packages.
Frequently Asked Questions
As a support at home Package recipient, we are required to give you a support at home Agreement which outlines our obligation to provide your support at home Package services.
You are free to cancel the Care Agreement and leave us whenever you want by providing us with 14 days’ notice.
We do not charge any Exit Fees if you choose to leave us and we will support you to transition to a new provider.
There is no difference. However, we prefer using the term Care Manager as it implies that we are looking after your care needs.
After an initial assessment with your Care Manager (they’re all Registered Nurses), we’ll set up the services you need. Whether it’s personal care or domestic help from one of our Carers, a range of other services from third party providers or purchasing equipment, we’ve got you! We’ll get it sorted quickly and professionally.
Our minimum care of visit is for two hours for each services
You will have a dedicated Care Manager who is quite simply there for you. Their job is to make sure that your support at home package is working for you and that you are getting the support and services that you need.
They are responsible for developing your Care Plan with you and ensuring it is appropriate to meet your goals within your Package budget. They will organise the services and products you require as part of you package and if you receive Care services from us, they will ensure that the right Carer is selected for you. Your Care Manager will stay in touch with you regularly to make sure the supports you are receiving remain appropriate to your needs and situation and that your Care Plan is reviewed and modified should your needs change.
Once you have decided you would like to receive care with seven angels, we will generally book in your care management assessment and begin your services within 7 days.
While we strive to provide you with a consistent carer so that you can develop a friendly relationship with them, we do create a team of carers that can assist you in case of carer sickness or leave arrangements.
We do this so you are familiar and comfortable with any backup carers that may need to step in and provide your service.
