GET THE MOST FROM YOUR HOME CARE PACKAGE
Switching NDIS Providers Is Easy and Stress-Free
Changing your Support at Home Package provider is easy and we can help you with the whole process if you’d like.
Should you decide to switch to seven angels as your care provider, we are here to assist you throughout the entire process. Here’s how we can help:
- Support you in your conversations with your current provider and make sure you understand your Support at Home Agreement.
- Liaise with your current provider on your behalf, with your permission.
It is crucial for your peace of mind and wellbeing to feel at ease and confident with your care provider. We strive to ensure that for you.
Myths and misunderstandings
They are not allowed to do this. The Government has ruled that any unspent Support at Home package funds will move with you. The only money your current provider can keep is the cost of any services or products they have already provided to you and any Exit Fee that is specified in your Support at Home Agreement with them.
Your Support at Home Package cannot be taken away from you because you switch providers. It will remain with you no matter how many times you change providers. However, you must start with your new provider within 56 days of finishing your care with your old provider. If you need longer to decide on a new provider, you can ask for an extra 28 days.
Your Support at Home Agreement with your current provider will specify how much notice you must give them. You are not obliged to give any more notice than is specified here. If you have a long notice period, they may agree to agree to shorten it if you ask.
They are not allowed to stop care. Your care provider has a responsibility to provide your care up until the end of your notice period.
Your new provider must clearly outline all their fees in your Support at Home Agreement and must develop with you a written Care Plan which outlines the care they will provide against your Support at Home package budget. They cannot charge anything other than what is outlined in these documents without your prior permission. If there is anything you are not happy with in these documents, ask them to change it.
How to Switch your Support at Home Package in 6 steps?
Changing your Support at Home Package provider is simpler than you may expect, and it comes with numerous advantages. Our 6-step guide is designed to streamline the process for you.
Some care providers have minimum notice periods or exit fees when you change providers. Check your Support at Home Agreement or ask your current provider to find out if these apply to you.
Write to your current provider and tell them that you are moving your Support at Home Package and giving them notice as specified in your existing Support at Home Agreement.
Ask your current provider to confirm in writing the last date that they will provide your care – this is known as your cessation date.
Call My Aged Care to tell them you’re switching your Support at Home Package to a new provider. Ask for your new Unique Referral Code.
Give your new provider your Unique Referral Code so they can access your My Aged Care records and register as your new care provider.
Any unspent funds from your package will be transferred to your new provider.
